Legal
Privacy Policy
How we handle personal information collected through this website and in the course of our professional work.
Who we are
Praxis Chartered Accountants, of 6626 Zimre Way, Zimre Park, Ruwa, Harare, Zimbabwe, is responsible for the personal information described in this policy. You can reach us at bcoutinho@praxisaccountants.co.zw or on +263 772 243 934 on WhatsApp.
What we collect
Information you give us
When you submit the enquiry or consultation form on this website we collect the name, email address, telephone number, organisation and message you enter. We ask you not to send financial records, identity documents or tax credentials through those forms.
Information collected in the course of an engagement
Where you engage us professionally we will hold the information necessary to perform that engagement — which may include financial records, payroll data, identity and registration documents, and correspondence with third parties such as ZIMRA, your bank or your other advisers.
If you contact us on WhatsApp
Several buttons on this site open a WhatsApp conversation with us. WhatsApp is operated by Meta, and any message you send through it is processed under Meta’s own terms and privacy policy, not ours — including the phone number you are messaging from. We receive and retain the contents of that conversation in the same way as any other client correspondence. If you would rather not use WhatsApp, email or telephone reach us equally well.
Information collected automatically
This website does not run third-party analytics or advertising trackers. Standard server logs may record request information such as IP address and user agent for security and operational purposes. Enquiry forms are delivered through a third-party email delivery service, which processes the contents of the form in order to send it to us.
Why we use it
- To respond to your enquiry and arrange an introductory consultation
- To provide the professional services you engage us to perform
- To meet our own legal, regulatory and professional obligations, including record-retention requirements
- To maintain the security and integrity of our systems and records
We do not sell personal information, and we do not use enquiry details for marketing unrelated to the enquiry you made.
Who we share it with
We disclose personal information only where one of the following applies:
- You have asked or authorised us to — for example, dealing with ZIMRA, a bank or another adviser on your behalf
- It is necessary to perform the engagement you have instructed
- We are required to disclose it by law, by a court, or by a regulator
- It is provided to a service provider that supports our operations, under obligations of confidentiality
Professional confidentiality applies to client information independently of this policy, and continues after an engagement ends.
How long we keep it
Client records are retained for the periods required by the tax and company legislation applicable to the engagement, and by our professional obligations, which in some cases require retention for several years after the engagement ends. Enquiries that do not lead to an engagement are retained only as long as needed to deal with the enquiry.
Security
We apply administrative and technical measures appropriate to the sensitivity of the information we hold, including restricting access to those who need it for the engagement. No system is perfectly secure, and we ask you not to send sensitive records through unencrypted email or through the forms on this site.
Your rights
You may ask us what personal information we hold about you, ask us to correct inaccurate information, and ask us to delete information we no longer have a lawful or professional reason to retain. Write to us at the address above.
Where a request conflicts with a retention obligation imposed on us by law or by our professional body, we will explain which obligation applies rather than simply declining.
Changes
We will update this page if our practices change. Material changes will be reflected in the date below.
Last reviewed: 24 December 2023